Privacy policy and Terms of Service

Here you will find a comprehensive overview of our terms and conditions when you open doors and share keys with us.

Information We Collect and Why

Effective date: June 2025‍

1. Introduction

At Unloc, your privacy matters. This privacy policy explains how we collect, use, and protect your personal data when you use the Unloc app (the “App”). We only collect information that is necessary to deliver our services and continuously improve them.

The App enables users to create and manage digital keys, share access securely, and operate compatible locks.

2. Information we collect

When you use the App, we collect and process the following categories of personal data:

- Account information: Name, phone number, and (optionally) profile picture.
- Usage data: Log information about when and how digital keys are created, shared, and used (for example, which user used which key, and when).
- Device and technical information: IP address, device model, operating system, and app version — used for technical troubleshooting and security.
- Location data: If you enable location services, we process approximate location data to help you find nearby locks and improve app functionality.
- Support interactions: If you contact our support team via the in-app Crisp chat, we collect the information you choose to share to assist you.
- Analytics data: We use Firebase to collect anonymous statistics to understand how users interact with the app and improve reliability and performance.
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We do not collect or store your payment card details — these are handled securely by our payment partners.

3. How we use your information

We use your personal data only when necessary for:

- Providing the service: To create and manage your account, verify your phone number, share and use digital keys, and enable secure access.
- Improving the service: To analyze usage trends, detect issues, and improve functionality.
- Security and notifications: To send one-time codes, alerts, and important information about your account or keys.
- Support and communication: To respond to inquiries or technical issues initiated by you.
We do not sell or share personal data with third parties for marketing.

4. Legal basis for processing

We process your personal data based on:

- Contractual necessity – to provide you with the Unloc service.
- Legitimate interest – to ensure security, stability and quality of service, and provide secure access to third-party service providers who have a legitimate purpose on behalf of a user or property manager.
- Consent – where you have actively enabled location services or notifications.

5. Sharing of data

We only share your personal data with trusted service providers who help us operate the App securely:

- Google Cloud Platform (EU) – for secure hosting and storage.
- Crisp (EU) – for in-app customer support.
- Strex (EU) and Twilio (US) – for sending SMS verification codes (Twilio complies with EU Standard Contractual Clauses).

These providers act as data processors and are bound by strict data protection agreements.

We do not share your data with others unless required by law.

5a. Access for Third-Party Service Providers

Unloc also enables secure access to buildings for third-party service providers (for example, delivery, cleaning, or maintenance companies) who have a documented assignment on behalf of a user or a property manager (“proof of work”).

These parties may be granted temporary and logged access through the Unloc system to carry out their task (for example, delivering goods to a doorstep).

- All such access is recorded and can be audited by the responsible user or property manager.

- Third-party service providers act as independent data controllers for the processing of personal data that takes place in connection with their own services.

- Unloc only shares the technical information that is strictly necessary to enable secure access (such as lock ID and time window for access).

This sharing is based on Unloc’s legitimate interest in providing secure and verifiable access to authorized service providers, in accordance with Article 6(1)(f) of the GDPR.

6. Storage and deletion

- Account information is kept as long as you have an active Unloc account.
- Key usage logs are retained for up to 60 days for security and troubleshooting.
- Anonymous analytics data may be stored longer for statistical purposes.

You can request deletion of your personal data at any time by contacting us at info@unloc.app.

When you delete your account, all personal data is permanently deleted unless we are legally required to retain it (e.g., for accounting or fraud prevention).

7. Your rights

You have the right to:

- Access the personal data we hold about you
- Correct or update inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent (e.g., for location or notifications)
- Data portability

To exercise your rights, contact us at info@unloc.app.

8. Security

We use industry-standard technical and organizational measures to protect your data — including encryption in transit and at rest, secure authentication, and restricted access. Our entire tech team is based in the EU, and all systems are monitored for security and reliability.

9. Updates to this policy

We may occasionally update this privacy policy to reflect changes in our app or legal requirements. The latest version will always be available at unloc.app/privacy. For major updates, we will notify you directly via the app.

Unloc App Terms of Use

Effective date: June 2025

1. About the Unloc app

The Unloc app allows you to create, share, and use digital keys for compatible locks. To use the app, you must register an account and verify your phone number.

By downloading and using the app, you agree to these Terms of Use.

2. Using the app

You are responsible for:

- Keeping your account and device secure.
- Ensuring your phone number is valid and belongs to you.
- Using the app only for its intended purpose — to manage and share digital keys.

You may not modify, copy, distribute, or reverse-engineer the app or its contents.

Unloc may enable secure access for third-party service providers who have a documented assignment on behalf of a user or property manager. The access is always time-limited, logged, and revocable. Unloc is not responsible for the service provided by the third party but ensures that the access process takes place in a safe and controlled manner.

3. Account and security

- You must be at least 16 years old to use the app.
- You are responsible for activity on your account.
-If you suspect unauthorized access, contact us immediately at info@unloc.app.

Unloc may temporarily suspend or close accounts if necessary to protect security or comply with legal obligations.

4. Communication and notifications

We may contact you by:

- SMS or in-app messages for verification and security alerts.
- Push notifications for updates related to your keys or support requests (if enabled).

We do not send marketing messages via the app.

5. Intellectual property

All rights to the Unloc app, including software, design, and trademarks, belong to Unloc AS. You receive a personal, non-transferable license to use the app for its intended purpose.

6. Liability

Unloc strives to provide a stable and secure service but cannot guarantee uninterrupted access at all times. We are not responsible for losses caused by third-party failures (e.g., mobile networks or sub-processors) or user negligence.

Nothing in these terms limits your legal consumer rights under Norwegian law.

7. Changes to the app or terms

We may update the app or these terms when necessary to improve the service or comply with law. Updated terms will be published at unloc.app/terms, and major changes will be communicated in the app.